These Terms of Use (“Terms”) for Glenfore.com, a Kommunison Behavioral Support LLC website, were last updated on January 9, 2019. (Kommunison Behavioral Support LLC and Glenfore.com will be referred to as “we,” “us,” and “our” herein.)

Our mission is to improve lives through applied behavior analysis (ABA). We enable anyone anywhere to join our community to learn concepts, principles, and ABA-based interventions to assist in developing socially significant behavior change for children. These Terms are meant to keep our platform and services safe for you, us and our community. These Terms apply to all your activities on the Glenfore platform, the Glenfore.com website, any mobile applications, APIs and/or other related services (“Services”).

We also provide details regarding our processing of personal data of our community members and guests in our Privacy Policy.

By agreeing to these Terms, you agree to resolve disputes with us through binding arbitration (with very limited exceptions, not in court), and you waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.

1. Accounts

You need an account for most activities on our website. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account without their permission. If you contact us to request access to an account, we will not grant you such access unless you can provide us the login credential information for that account. In the event of the death of a user, the account of that user will be closed.

If you share your account login credential with someone else, you are responsible for what happens with your account and we will not intervene in disputes between persons who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting us. We may request some information from you to confirm that you are indeed the owner of your account.

You must be at least [18] years of age to create an account on Glenfore.com and use the Services. If you are younger than the required age, you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you use the website in a manner appropriate for you. If we discover that you have created an account and you are younger than the required age for consent to use online services (for example, 13 in the US), we will terminate your account.

You can terminate your account at any time by following the steps [here]. Check our Privacy Policy to see what happens when you terminate your account.

2. Accessing Content

When you view content on our website, whether it is free or paid, you are getting from us a license to view the content via our platform and Services. Content is licensed, and not sold, to you. This license does not give you any right to resell any content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it on other sites).

In legal, more complete terms, we grant you a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non- commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by our authorized representative. This also applies to content you can access via any of our APIs.

We reserve the right to revoke any license to access and use content at any point in time in the event where we decide or are obligated to disable access to that content due to legal or policy reasons.

3. Payments

When you make a purchase, you agree not to use an invalid or unauthorized payment method. We reserve the right to disable access to any content for which we have not received adequate payments.

You agree to pay the fees for content that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. We work with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure. Check out our Privacy Policy for more details.

4. Credits and Refunds

If you aren’t happy with your course, we offer a 30-day refund or credit for most purchases.

In some cases, we may issue credits to your account. These credits will be automatically applied towards your next purchase on our website. Credits may expire if not used within the specified period, and have no cash value.

If the content you purchased is not what you were expecting, you can request, within 30 days of your purchase, that we credit/refund your account. We reserve the right to apply a credit or a refund, at our discretion, depending on capabilities of our payment processing partners. No credit or refund is due to you if you request it after the 30-day guarantee time limit has passed.

To request a credit/refund, follow the steps [here].

At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to our Services due to your violation of these Terms, you will not be eligible to receive any credit or refund.

5. Content and Behavior Rules

You can only use Glenfore.com and the Services for lawful purposes. You’re responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, and other content you upload in line with our community standards and the law, and respect the intellectual property rights of others. Don’t post or submit anything that is not yours. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.

You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you. You may not access our Services if you are from a territory where U.S. businesses are prohibited from engaging in business (such as Cuba, Iran, North Korea, Sudan, or Syria) or if you have been designated a Specially Designated National, Denied Person, or Denied Entity by the U.S. government.

If we are put on notice that your content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behavior violates our community standards, or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove you and/or your content from our platform. We comply with copyright laws.

We have discretion in enforcing these Terms and our community standards. We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any violation of these Terms, if you fail to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If you believe anything on our website or in our Services infringes your copyright or trademark rights, please let us know. Please email us at notices@glenfore.com

6. Glenfore’s Rights to Content You Post

You retain ownership of content you post to our platform. We’re allowed to share your content to anyone through any media, including promoting it via advertising on other websites.

The content you post remains yours. By posting content, you allow us to reuse and share it but you do not lose any ownership rights you may have over your content. When you post comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize us to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit. In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with us for the syndication, broadcast, distribution, or publication of content on other media. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

7. Using Glenfore at Your Own Risk

Use Glenfore.com and our services at your own risk. By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. We have no responsibility to keep such content from you and no liability for your access to that content, to the extent permissible under applicable law. You acknowledge the inherent risks and dangers in the use of our content, and by use of our website, you choose to assume those risks voluntarily. You assume full responsibility for the choices you make before, during and after your use of our website and content.

You must be careful about the types of personal information that you share on our website. We do not control what others do with the information they obtain from users on the platform. You should not share your email or other personal information about you for your safety.

When you use our Services, you may find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

Glenfore makes no warranty, representation or guaranty regarding the results obtained from the implementation of the behavior analytic guidance provided on Glenfore.com. You agree and understand that the guidance provided on Glenfore.com is provided for informational purposes only. The guidance set forth on Glenfore.com and our services is intended as and is not substitution for medical advice and you should implement that guidance herein under the direction and supervision of a medical professional.

8. Glenfore’s Rights

We own the Glenfore platform and Services, including our website, all present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

All right, title, and interest in and to the Glenfore platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by you and other users) are and will remain our exclusive property and that of our licensors. Our platforms and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use our name or any of our trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding our platform or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using our platform and Services:

• access, tamper with, or use non-public areas of the platform, our computer systems, or our technical delivery systems, or those of our service providers;
• disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems, or those of our service providers;
• copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on our platform or Services;
• access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services; or
• in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as us); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

9. Miscellaneous Legal Terms

These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

9.1 Binding Agreement

You agree that by registering, accessing or using our platform, website, and/or Services, you are agreeing to enter into a legally binding contract with us. If you do not agree to these Terms, do not register, access, or otherwise use any of our platform, website, or Services.

If you are using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

Any version of these Term in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us.

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

9.2 Disclaimers

It may happen that our platform or website is down, either for planned maintenance or otherwise. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, our Services and content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of our Services or content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will we or our affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

9.3 Limitation of Liability

There are risks inherent into using our Services. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the amount you have paid us in the twelve (12) months before the event giving rise to your claims.

9.4 Indemnification

You agree to indemnify, defend (if we so request), and hold harmless us, our group companies, and their officers, directors, suppliers, partners, and agents, from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

9.5 Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA without reference to its choice or conflicts of law principles. Where the “Dispute Resolution” section below does not apply, you and we consent to the exclusive jurisdiction and venue of federal and state courts for and/or in Chester County, Pennsylvania, USA.

9.6 Legal Actions and Notices

No action, regardless of form, arising out of or relating to these Terms or your use of our platform, Services, or website may be brought by either party more than one (1) year after the cause of action has accrued.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to notices@Glenfore.com).

9.7 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

9.8 No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction, and will notify you if and when that ever happens. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

10. Dispute Resolution

We are committed to working with you to obtain fair and rapid resolution of any complaints or disputes. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting us.

Any dispute, claim, or controversy between you and us arising in connection with or relating in any way to these Terms (or our other legal terms), or your use of our Services or website, will be determined by mandatory binding individual (not class) arbitration, regardless of the type of claim or legal theory. The arbitrator will have the exclusive power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope or validity of the Arbitration Agreement or to the arbitrability of any claim or counterclaim. The arbitrator may not award any relief, including declaratory or injunctive relief, benefiting anyone but the parties to the arbitration. Any arbitration will take place under the Consumer Arbitration Rules of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”). Any arbitration hearings will take place in Philadelphia, Pennsylvania.

For disputes involving claims of $10,000 USD and less, you and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction. Disputes that involve a claim of more than $10,000 USD must be resolved per the AAA’s rules about whether the arbitration hearing has to be in-person.

If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

11. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and we reserve the right in our sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective will mean that you accept those changes. Any revised Terms will supersede all previous Terms.

12. How to Contact Us

The best way to get in touch with us is to contact our support team by emailing us at support@glenfore.com. We’d love to hear your questions, concerns, and feedback about our Services.

Thanks for teaching and learning with us.